FAQ
Here are some frequently asked questions from our customers regarding shipment, payment, etc. For more information, please contact us at info@oubpilates.com or use the contact form below.
How can I pay for my order?
We accept payment via PayPal, credit card, Shop Pay, etc. You can also shop with FSA/HSA Funds.
Can I revise my order after payment?
If you need to cancel or revise the details of your order, please contact us as soon as possible. Once your order is shipped, extra fees will apply to cancel it or revise the shipping address.
How to track my order?
Once shipment is confirmed, you will receive an email with a tracking number. You can track your order with the given carrier and tracking number. For more details of our shipping policy, please click here.
Can I return an item?
There is a 30-day return window for unopened, unused items. To learn more about our return policy, please click here.
How to report an issue?
Please contact us via info@oubpilates.com or use the contact form below. Make sure you have enclosed your order number and more details to describe the problem, such as images or videos.