OUBLANC PILATES FAQ
Here are some frequently asked questions from our customers regarding shipment, payment, etc. For more information, please contact us at info@oubpilates.com or use the contact form below.
Shipping
Order
Support
How long does shipping take?
For in-stock items, it takes 1-2 business days to handle your order and another 3-10 business days for delivery. The total estimated delivery time is 4-12 business days.
For pre-order items, it takes 2-4 weeks to be shipped.
How to track my order?
Once the shipment is confirmed, you will receive an email with your order details. You can track your order with the given tracking number or contact us if you can't find the tracking details.
Is there an expedited shipping option?
For expedited shipping, please contact us to confirm the extra shipping fee.
Will you deliver to the door or upstairs?
The package may be left by the porch, the garage door, or by the road. For apartments, it can be delivered upstairs.
How can I pay for my order?
You can choose from flexible and safe payment options, including PayPal, credit card, Google Pay, Apple Pay, Shop Pay, etc.
Can I revise my order after payment?
If you need to cancel or revise the details of your order, please contact us as soon as possible (within 24 hours). Once your order is shipped, extra fees will apply to cancel it or revise the shipping address.
Can I return an item?
There is a 30-day return window for unopened, unused items. To learn more about our return policy, please click here.
How to report an issue?
Please contact us via info@oubpilates.com or use the contact form below. Make sure you have enclosed your order number and more details to describe the problem, such as images or videos.