Economy Shipping takes on average 3-10 business days for the expected day of delivery, and is shipped via carrier of our choice.

*Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping are excluded unless otherwise stated on the product page. Offer on economy shipping within the 48 contiguous United States only. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at the customer's expense. No adjustments can be made to prior purchases.

Order handling time takes 1-2 business days. Orders placed over the weekend will be processed the next business day.
Once an order is processed, it takes another 1-5 business days (depending on the address and the delivery service) to be delivered.

*Please note - Shipping time displayed at checkout is estimated by business days (excluding weekends, holidays, and handling time).

Items that require additional handling time (above 2 days) before shipping will be clearly specified on the product page.

Your order may be shipped in multiple packages depending on the quantity or size of the items.

Due to high volume and possible unforeseen weather conditions during the holiday season (December – January), carriers may be impacted, and shipping delays may occur. Please order early to receive your purchase by your desired delivery date. Please also note our holiday closures, and that processing times noted above are still in effect during the holiday season.

We use FedEx, DHL, UPS, USPS, and Amazon Logistics, depending on the product or shipping address.

For now, we can ship to 48 US contiguous states only. If you find your address unsupported at checkout, please reach out to us. An extra shipping fee may occur for shipping to remote areas.

Please note that we do NOT ship to P.O. boxes, Alaska, Hawaii, APO/FPO, Puerto Rico, U.S. territories, Canada, or any international countries. Thank you for your understanding.

Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time to be scheduled and someone must be present at the time of delivery to inspect and sign for the delivery. Freight deliveries are curbside delivery only.

If your order contains more than one item and one of the items must be shipped via freight, then the remaining items may be palletized and shipped together. If your order contains more than one item and one of the items must be shipped via regular FedEx services, these shipments will be separate and will arrive at different times.

There are situations where shipping-related fees may apply. For any of the below requests, please email us at info@oubpilates.com, and we will do our best to accommodate your request prior to your order shipping. However, due to the limitations of the logistics provider, there is no guarantee that the original order information will be modified successfully after shipment. If your order has already left our warehouses, carrier fees should apply, which will be discussed with you and are to be collected from you, prior to completing your request:

-Delivery Address Change

-Shipment Re-Delivery

-Shipment Re-Routing

-Extended Storage at Carrier Distribution Center for Later Delivery

Except for payment obligations, neither party shall be liable for any failure or delay in the performance of its obligations if such failure or delay is caused by Force Majeure.

“Force Majeure” means any event or circumstance beyond a party’s reasonable control, which does not result from its negligence and could not have been prevented or overcome by the exercise of reasonable diligence, including but not limited to acts of God, natural disasters, fire, acts of terrorism, strikes, civil unrest, governmental actions, or the unavailability, breakdown, or destruction of facilities, equipment, or supplies.

The affected party shall promptly notify the other party of the occurrence of a Force Majeure event and shall use reasonable efforts to resume performance as soon as practicable.

Once an order is placed, there is a handling time of 1-2 business days (Shipping time for pre-sale items depends on the specific time provided on the product page). Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 1-5 business days for Economy Shipping, depending on the state you live in.

For unshipped orders, please contact us (info@oubpilates.com) by email and provide your correct address so that we can modify it for you(FREE). 
Please note that once the shipping label is created, the carrier will charge an address correction fee to redirect shipping.

Shipping hours of operation are Monday through Friday from 9 am to 5 pm Pacific Time. Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays will be processed the next business day.

Once shipment is confirmed, you will receive an email with a tracking number. You can track your order with the given carrier and tracking number.

If you have more questions regarding your order and shipment status, please send us an email at: info@oubpilates.com