We offer a 30-day return window from the date of delivery for eligible items.

To be eligible for a return, items must meet all of the following conditions:
- Be in their original, undamaged packaging
- Be unused and unworn
- Include all original parts, accessories and bonus items (if any).

To initiate a return, please contact us at info@oubpilates.com with your order details.

Return requests must be approved before items are sent back. Items returned without prior authorization will not be accepted.

If the return is due to the consumer’s reasons (e.g., change of mind), the customer is responsible for the return shipping costs. The exact cost will depend on the shipping carrier selected.

If your return is approved, we will provide instructions on how and where to send your package. In some cases, we may provide a return shipping label, and the cost of such a label (if applicable) will be deducted from your refund.

• If the return is due to customer preference (e.g., change of mind, wrong item ordered), the customer is responsible for return shipping costs.
• If the return is due to our error, we will cover the return shipping costs.

If we provide a prepaid return shipping label, the cost of the label may be deducted from your refund unless the return is due to our error.

Return shipping costs (and applicable fees) will apply for reasons including, but not limited to:

• Change of mind / no longer needed
• Incorrect item purchased
• Ordered too many items
• Incorrect shipping address provided by customer
• Item as described but does not meet personal expectations
• Misinterpretation of product description

This list is non-exhaustive, and return eligibility is subject to our review.

If your return is the result of an error on our part, OUBLANC will cover the return shipping costs. Examples include:

• Item arrived defective and cannot be fixed with a replacement part
• A wrong item is shipped
• Item shipped to the wrong address
• A duplicate order was shippedAnswer

IMPORTANT: For items that arrive damaged or defective, the customer MUST provide video/photos to support their claim before return, no exceptions. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as "buyer’s remorse," and the customer is solely responsible for shipping it back. The customer is also vulnerable to the restocking fee as well as any shipping charges the seller has paid out. Please contact us at info@oubpilates.com to submit pics/videos for the return request.

A restocking fee of 5% to 15% may apply, depending on the condition of the returned item and the inspection results. If applicable, the fee will be clearly communicated once your return has been reviewed.

We do not accept returns for:

• Items damaged due to misuse, negligence, or improper handling
• Items returned outside the 30-day return window

• We are not responsible for returns lost in transit without valid tracking information.
• We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
• All decisions regarding returns and refunds are made at our reasonable discretion.

A refund is approved for the following cases:
1. An order is successfully cancelled
2. A customer return is received and confirmed by OUBLANC
3. A partial refund is granted for resolving an order issue.

Once your return is received and inspected, please allow 3–5 business days for processing.

Refunds will be issued to the original payment method. Depending on your payment provider, it may take an additional 1–7 business days for the refund to be processed.

If you haven't received your refund after the estimated timeframe:

1. Check your bank account again — sometimes refunds are posted without notification
2. Contact your credit card company — there may be a processing delay on their end
3. Contact your bank — banks often require time to post refunds
4. If you've done all of the above and still have not received your refund, please contact us.

• Original shipping fees (if any) are non-refundable
• For orders with free shipping, the actual outbound shipping cost incurred may be deducted from the refund

If more than 15 business days have passed since your return was approved, please contact us.

If you need to cancel or modify your order, please contact us as soon as possible at info@oubpilates.com with the subject line “Cancel Order”, or via our live chat.

Cancellation or modification requests are processed on a best-effort basis and are subject to the order status at the time of your request.

Once a shipping label has been generated, the order is considered processed and may be handed over to the carrier at any time. At this stage, we are unable to guarantee cancellation or modification.

If your order has already been shipped, you may return the item in accordance with our return policy below.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours upon delivery.

To help us evaluate your claim, we may request photos or video evidence of the issue.

If confirmed, we will:

• Offer a replacement, or
• Issue a full or partial refund
• Cover return shipping costs where applicable